Help Center – Shopova

Welcome to the Shopova Help Center. Here you'll find answers to the most common questions about orders, shipping, returns, refunds, and payments.

Frequently Asked Questions (FAQs)

1. How can I place an order?

Browse our collection.
Select your preferred size and quantity.
Click Add to Cart.
Proceed to Checkout.
Enter your shipping details and complete payment.

2. What payment methods do you accept?

We accept:

UPI
Debit Cards
Credit Cards
Net Banking
Wallets
Cash on Delivery (COD) (available for eligible locations)

3. How long does delivery take?

Estimated delivery times:

Metro Cities: 3–7 business days
Other Cities: 5–10 business days
Remote Areas: 7–14 business days

Delivery times may vary depending on your location and courier partner.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (if provided). You can use the tracking number to monitor your shipment.

5. Can I cancel my order?

Yes, orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

6. Do you offer returns or exchanges?

Yes. We accept returns and exchanges for:

Damaged products
Defective products
Wrong items received
Size-related issues (subject to availability)

Requests must be made within 7 days of delivery.

7. When will I receive my refund?

Approved refunds are generally processed within 5–7 business days after the returned item has been received and inspected.

For COD orders, refunds are processed through UPI or bank transfer.

8. What should I do if I receive a damaged product?

Please contact us within 48 hours of delivery and provide:

Order Number
Photos of the damaged item
Photos of the packaging (if applicable)

Our support team will assist you with a replacement or refund.

9. What if I entered the wrong address?

Contact us immediately after placing the order. If the order has not yet been shipped, we may be able to update the address.

10. How can I contact Shopova?

📧 Email: piyushbhardwaj6996@gmail.com

📞 Phone: +91 9511340957

🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Need More Help?

If your question is not answered above, feel free to contact our customer support team. We will do our best to assist you as quickly as possible.

Thank you for shopping with Shopova! ❤️👕